The Information We Gather
At DefendThe1st, we collect and store your personal and transactional information in our customer database. This information is used to process your transactions, and cater to your customer service requests. You may also receive both printed and electronic communications from us about new products, discounts, and special promotions.
Aggregate Data & Information Usage
Along with personal information, we collect and store records about the products purchased and pages viewed by all visitors to our website. This data is aggregated to provide us with specific shopping trends on our website. Our web servers automatically collect information about each visitor who requests DefendThe1st web pages, including your computer’s IP address. Through the use of this information, we are able to tailor a unique shopping experience for our customers.
Click-Stream Data & Cookie Technology
Click-Stream information is used to process your order and ensure delivery to you. This information will allow us to see what pages are visited and what features are used. In addition, this information is aggregated to disseminate current shopping trends of our consumers. This information will not reveal your identity or be linked to you personally. DefendThe1st may also utilize cookies to analyze data as well. Any information that DefendThe1st, or third parties collect via cookies and action tags is completely anonymous. We use this information to complete, analyze and support your purchases from DefendThe1st web site, and to comply with any requirements of the law and to determine commissions for our affiliates. This information may be provided only to our staff and any third-party involved in the completion of your transaction, such as shipping or credit-card processing, etcetera.
Email Subscription Preferences
Providing DefendThe1st your e-mail address opts you in to receive DefendThe1st e-mail marketing or newsletters. You may choose at any time to discontinue receiving e-mail newsletters by opting out or unsubscribing. DefendThe1st will not rent, sell or give your e-mail address to any other organization for the purposes of marketing or solicitation. DefendThe1st will need to supply your e-mail address to specific service providers who deliver e-mail on our behalf. However, third-party service providers are contractually prohibited from using your information for any purpose other than in accordance with the terms of their agreements with DefendThe1st.
*Please note: You may be contacted by email, mail, or telephone regarding any order you placed on DefendThe1st.
Text Marketing & Notifications
By entering your phone number in the checkout and initializing a purchase, or subscribing via our subscription form, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. DefendThe1st and you, acknowledge that marketing consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text, HELP to the number you received the messages from. If you wish to opt out please follow the procedures above.
DefendThe1st will release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property or safety of DefendThe1st, our users or others.
By using the DefendThe1st website, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.
International Shipping Policies
Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Your Shipping charge and service will vary based on package weight and country of destination. All packages shipping internationally cannot exceed 4 lbs.
Please allow 4-6 weeks for orders shipping internationally to be delivered.
Customs & Duties
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions, customs agents may delay the delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
Orders shipping to international PO Boxes will be sent via USPS first-class. Tracking numbers are available through USPS until international package leaves the United States. Once your package leaves the United States it is then in the hands of your local post office and will not have a tracking number.
All prices shown on the DefendThe1st.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and DefendThe1st is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
Please note: Packages are shipped out on business days. Sundays and the following holidays are considered to be non-business days:
- New Year’s Day
- Martin Luther King’s Birthday
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day after Thanksgiving Day
- Christmas Day
If you wish to contact us regarding customized merchandise ideas, from a consumer viewpoint, or from a vendor viewpoint that currently carries or wishes to carry our products, please email us here: firstname.lastname@example.org